The Permanent Secretary, Ministry of Police Affairs, Nasir Sani-Gwarzo, has described the Nigeria Police Force (NPF) as the country’s pillar of existence and, therefore, deserve the best applause among the security agencies.
Sani-Gwarzo maintained that the NPF remain the best when given the right environment and for the fact that its personnel put their lives, welfare, and livelihood at stake to protect the citizens.
The permanent secretary, according to a statement issued on Monday by the Deputy Director of Press in the ministry, Bolaji Kazeem, spoke during the stakeholders/SERVICOM Committee meeting on the Ministry’s Service Chapter review held in Abuja.
He said: “Believe me, the Nigeria Police deserve the best applause in the whole country, given the right environment. They put their lives and welfare at stake, yet they have not been acknowledged. I feel sorry and sad, but we will change the situation and people will know that the Nigeria Police Force is an asset and our existence in the whole country.”
He, therefore, mandated the Director of Reform Coordination and Service Improvement of the ministry to develop the service chapter that would change the horizon for the ministry and the entire police ecosystem.
The permanent-secretary also charged the Ministerial SERVICOM Committee to quickly articulate the Service Chapter and go for the best for the entire police ecosystem and urged them to go for the best to enable citizens to see the police as their friends and pathfinders for helping safe environment in the country.
“By the time we roll out our activities, I believe, with minimum efforts, we can make the Nigeria Police Force the best institution in Nigeria. Looking at what I have seen in this Ministry as an expert and application of the epidemiology principles, we have internally decided what to make to change Nigeria Police Force, they deserve the best,” he stressed.
According to him, “SERVICOM is a service improvement and hallmark of the Head of Service of the Federation, which aligns with Mr. President Renewed Hope Agenda and the need to actualize it for the benefit of Nigerians, noting that NPF has not been well represented despite having a tap on each community in the country.”
Earlier, the Head of Operations, SERVICOM National Office, Mrs. Ngozi Akinbodewa, said that the adoption of the Service Delivery Initiative (SERVICOM), has the responsibility to provide quality service to external and internal customers, which has become an essential issue for government agencies.
“A Service Charter is a written statement of the commitment of an Organization to provide its customers with quality service. It informs the public about the available services, how they can be accessed, and sets out the standards of service customers can expect,” she said
Akinbodewa noted that service standards provide a practical way of managing performance and help to shape the expectations users of the service of the MDAs have of the federal government, adding that full and accurate information should be readily available in plain language about how services are provided, what they cost, how well they perform.
